Shipping Policy

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Processing times are estimates, not guarantees, and may be extended during sales, holidays, or high-volume periods without notice.

Shipping & delivery

Standard shipping within Australia is free. Delivery typically takes 5–10 business days after dispatch. All delivery timeframes are estimates only — we are not responsible for delays caused by carriers, weather, customs, or other events outside our control, and such delays do not entitle you to a refund or cancellation.

Order confirmation and tracking

You will receive a confirmation email when your order is placed and a tracking number when it ships. It can take up to 72 hours for tracking information to update after dispatch.

Shipping address

You are solely responsible for providing a complete and correct shipping address. We cannot change the address once an order is processed. Orders returned or lost due to an incorrect address supplied by you will not be refunded; returned parcels may be reshipped at your expense.

Lost, stolen or undelivered packages

Once a parcel is marked as delivered by the carrier, our responsibility ends. Please check with household members, neighbours, and your local carrier, then file a claim if needed. If a parcel is confirmed lost in transit, contact us and we will work toward a resolution at our discretion.

Order changes and cancellations

Changes or cancellations are only possible before processing. Once an order is processed or shipped, our Returns & Refunds Policy applies.

Split shipments

Orders with multiple items may ship in separate parcels at no extra cost.